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Do you have questions about the ‘My Account’ features on the Stair website?

Why should I register?

When you register with Stair you can conduct and view all your current & past Stair business directly through our website.

What features are on the My Account page?

Once you create an account you can place telephone and absentee bids as well as pay for your purchases.

You can also access:
• Your tracked (favorite) lots
• Your inquiries to and responses from Stair regarding specific items
• Your invoices
• Any consigned property
• Your account details

Do I have to register?

You don’t have to, but it certainly makes buying & selling with Stair much easier. When you register with Stair, you can save favorite lots, pay invoices and keep track of consignments, all in one convenient place.

Please note we will not ask you for a credit card when you register, you will only be asked to provide this when paying an invoice.

How do I create an account?

If you have purchased or sold property with us in the past, your email address will already be in our system. If this is the case, go to My Account and under Log-In, click “Forgot Your password?”.  This will ask you for your email and will then send you a temporary password that you can use to log-in.

Clients who are new to Stair: Go to My Account and click ‘Create Account’

Can I pay with a credit card?

Yes, once you create an account, you can pay for your purchases with a credit card (including American Express) directly through our website. Click here to read about the various ways to pay for your purchases at Stair.

Can I bid on your website?

Yes, once you create an account, you will be able to place telephone and absentee bids. We strive to make bidding at Stair as convenient as possible. Click here to learn about all the ways you can bid at a Stair auction.

I have something I might like to sell. How do I get an estimate for my property?

You can now request an estimate and submit multiple photos, directly through our website. Click here to Request an Estimate from Stair.

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